FAQs

At Light+Nine, we're happy to help! Please read our frequently asked questions below.

Our Bags

  1. What is the temperature our bags can resist?
    Our EVA bags can be worn in any weather. They can withstand extreme heat and color.
  2. Are the bags waterproof?
    The EVA material is easily wipeable. Most of our bags are lined and are therefore water-resistant. When carried in snow or rain, your contents will not get wet.
  3. Are all bags lined?
    Most of our bags are lined; but not all. Please check each item separately.
  4. What is the weight of our bags?
    Most of our bags weigh between ½ lb – 1 lb. Our bags feel weightless.

 

Care Information

  1. How can I clean my bag or nimix?
    Bags and nimix should be wiped clean with a damp cloth and mild detergent. A magic eraser also works wonders and is safe to use on our bags outer surface and nimix.
  2. Can I wash my bag in a washing machine?
    We do not recommend washing any of our products in a washing machine.

 

Warranty Information

  1. Is there a warranty on your products?
    We are confident about the quality of our bags and accessories by providing a one-year warranty. The warranty is valid for one year, beginning on the date of purchase from Light+Nine or one of our authorized retailers. Please note: the warranty will be automatically void if the product is bought from an unauthorized or off-price retailer.
  2. What is covered under warranty?
    In the unlikely event of a material or manufacturing defect, we will replace the item at our discretion.
    Photos of the bag (or item) and acceptable proof of purchase must accompany a warranty claim. Acceptable proof of purchase can be your order number, an online order confirmation from Light+Nine or another online retailer, or a physical store receipt.
    Our warranty does not cover misuse, neglect, and accidents. Kindly note that general wear and tear, including but not limited to the reasonable breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranty.
  3. How do I file a warranty claim?

1. Take photographs of the defect.

2. Submit the photos and acceptable proof of purchase to admin@lightplusnine.sg
Inspection of the photographs will take place to confirm whether the defect is covered by the warranty. Then, depending on the severity of the issue, we may provide you with a pre-paid label. We will ask that you send in your physical bag for assessment.

3. Once you’ve completed the warranty process, we will either send you a replacement (if still available) or issue you a credit in the form of a digital code for the monetary value of the item.